flyadeal Partners with Alrajhi Bank to Integrate Mokafaa Loyalty Rewards
flyadeal has partnered with Alrajhi Bank to integrate the bank’s Mokafaa loyalty programme into the airline’s digital booking experience, giving eligible customers new ways to earn and redeem rewards when travelling. The collaboration allows Mokafaa members to collect points on eligible flyadeal flights booked through the airline’s official website and mobile app and use their accumulated points towards ticket costs.
The partnership brings together flyadeal, one of the GCC’s major low-cost airlines and part of Saudia Group, and Alrajhi Bank, which operates one of Saudi Arabia’s largest banking-sector loyalty programmes. By connecting airline bookings with an established rewards ecosystem, the collaboration aims to offer customers greater value and a more integrated digital travel experience.
flyadeal Integrates Mokafaa Loyalty Rewards into Flight Bookings
Under the partnership, Mokafaa members can earn points on every eligible flight booked through flyadeal’s website and mobile application. Members can also redeem their accumulated points directly towards the cost of their tickets, providing an additional payment option when booking eligible journeys.
The integration makes loyalty rewards part of the flight-booking process rather than limiting their use to separate banking or retail transactions. Customers can access the benefits through flyadeal’s existing digital booking channels, creating a more connected experience between travel purchases and loyalty rewards.
For frequent travellers and customers who regularly use participating Mokafaa partners, the arrangement offers another opportunity to earn and use points through everyday spending and travel. The value customers receive will depend on the applicable programme terms, flight eligibility and the number of points available in their accounts.
The partnership also expands the range of benefits available to flyadeal passengers. By connecting its booking platforms with Mokafaa, the airline is extending its customer-value proposition beyond fares and travel services to include loyalty rewards.
How Mokafaa Members Can Earn and Redeem Points
The new arrangement provides two primary benefits for eligible Mokafaa members: earning points on qualifying flyadeal bookings and redeeming accumulated points towards ticket costs.
Members booking through the airline’s website or mobile app can earn Mokafaa points on eligible flights. They can subsequently use their accumulated rewards to reduce the cost of tickets, subject to the programme’s applicable conditions.
This creates a direct link between airline bookings and the Mokafaa rewards programme, giving members another way to benefit from their loyalty programme participation.
Customers should review the applicable terms and conditions before booking to understand flight eligibility, point-earning rules, redemption requirements and any restrictions that may apply. The partnership announcement does not specify the points earned per booking, redemption ratios or whether additional fees or fare conditions apply.
By bringing earning and redemption options into its digital channels, flyadeal aims to make the rewards experience more convenient for customers who prefer to manage their travel arrangements online.
Alrajhi Bank Expands the Mokafaa Partner Network
The partnership adds flyadeal to the wider network of brands connected with Alrajhi Bank’s Mokafaa loyalty programme. According to the announcement, Mokafaa has more than 450 partner brands across over 30,000 physical locations throughout Saudi Arabia.
Alrajhi Bank describes Mokafaa as the largest loyalty programme in Saudi Arabia’s banking sector in terms of both customer numbers and the total value of rewards granted. Its extensive partner network gives members opportunities to collect and use points across multiple sectors.
Mokafaa points can also be used as a payment method through a member’s registered mobile number or through participating partners’ websites and mobile applications.
Adding flyadeal extends these options into air travel, connecting the programme with customers’ flight purchases. It also creates an additional channel through which the bank can deliver benefits to its members while expanding the programme’s relevance to travel-related spending.
For flyadeal, the partnership provides access to an established customer rewards ecosystem and an opportunity to connect with Alrajhi Bank’s broad customer base across Saudi Arabia.
What the Partnership Means for flyadeal Customers
The collaboration is designed to create value at different stages of the customer journey, from booking a flight to using accumulated loyalty points.
More opportunities to earn rewards
Eligible flyadeal bookings give Mokafaa members another opportunity to earn points. Customers who already participate in the programme can add qualifying flight purchases to their wider rewards activity.
Greater flexibility when paying for tickets
Members can redeem accumulated Mokafaa points towards the cost of eligible tickets. This gives customers an additional way to pay for travel, alongside the payment methods available through flyadeal’s booking channels.
A connected digital booking experience
The integration is available through flyadeal’s website and mobile app. Customers can use the airline’s existing digital platforms to access the new rewards benefits, rather than needing a separate booking channel for the partnership.
Additional value beyond the airfare
The arrangement broadens the benefits associated with booking through flyadeal. While the airline continues to offer different fare options and travel services, the Mokafaa integration adds a loyalty component to its customer offering.
The exact savings available will vary according to customers’ points balances and the applicable redemption rules. The announcement does not provide a fixed monetary value for Mokafaa points when used towards flyadeal tickets.
flyadeal Strengthens Its Customer-Focused Strategy
The partnership reflects flyadeal’s broader focus on improving customer experience through digital services, flexible travel options and additional benefits.
Mohannad Salman AlSalmi, Chief Information Officer at flyadeal, welcomed the agreement, explaining that customers would be able to earn and redeem Mokafaa points through the airline’s website and mobile app.
He said the integration supports the airline’s commitment to placing customers at the centre of its services. He also highlighted the importance of digital integrations as flyadeal continues to expand its network across Saudi Arabia and beyond.
The airline’s approach combines digital booking tools with a growing portfolio of travel services intended to provide greater convenience and flexibility. The Mokafaa integration adds another element to this strategy by linking flight bookings with a widely used loyalty programme.
For customers, the benefit is the ability to connect eligible travel purchases with rewards they can accumulate and use under the programme’s terms.
Alrajhi Bank Highlights Added Value for Mokafaa Members
Alrajhi Bank also welcomed the collaboration, positioning it as part of its effort to provide benefits that respond to customer needs.
Mr. Saed Baseet, Chief of Marketing and Customer Experience at Alrajhi Bank, said the partnership with flyadeal reflects the bank’s commitment to turning customer relationships into tangible value and improving the overall customer experience.
He also noted the bank’s intention to continue expanding the Mokafaa partner network with leading brands across different sectors.
The addition of an airline partner broadens the programme’s potential uses and connects rewards with a major category of consumer spending. For Mokafaa members who travel with flyadeal, the integration provides an additional route to earn and redeem points.
The partnership also illustrates how loyalty programmes can connect businesses from different industries. By linking banking rewards with airline bookings, both organisations can extend the reach of their existing services while giving customers more ways to engage with their brands.
A Wider Role for Loyalty Programmes in Travel
Loyalty benefits are an increasingly important consideration for customers comparing travel options. Beyond ticket prices, passengers may also consider booking convenience, available services and the value they can receive from eligible purchases.
The flyadeal–Mokafaa partnership brings these considerations together through an integrated booking experience. Eligible passengers can earn points when booking flights and apply accumulated rewards towards ticket costs, subject to the programme’s conditions.
For an airline, this type of integration can help strengthen customer engagement by connecting bookings with a wider rewards ecosystem. For a bank, a partnership with an airline extends the practical use of its loyalty programme into travel.
The announcement does not disclose specific targets for customer adoption, incremental bookings or financial returns from the partnership. Its immediate benefit is the introduction of additional earning and redemption options for eligible customers through flyadeal’s digital channels.
Customers interested in using the service should consult the official flyadeal and Alrajhi Bank channels for the latest programme terms and booking instructions.
What Comes Next for flyadeal and Mokafaa?
The partnership establishes a new connection between flyadeal’s digital booking platforms and Alrajhi Bank’s Mokafaa programme. Its success will depend on how effectively eligible customers use the earning and redemption features and how well the integration fits into their existing booking habits.
For flyadeal, the agreement supports its stated focus on customer value, digital convenience and network expansion. For Alrajhi Bank, it adds an airline to a programme that already includes more than 450 partner brands and operates across over 30,000 physical locations in Saudi Arabia.
The collaboration gives eligible Mokafaa members another way to benefit from their rewards while booking flights with flyadeal. As both organisations continue developing their customer offerings, the partnership creates a foundation for a more connected experience between banking rewards and air travel.
For travellers in Saudi Arabia, the key takeaway is straightforward: eligible flyadeal bookings can now help Mokafaa members earn points and use accumulated rewards towards ticket costs through the airline’s website and mobile app, subject to the programme’s applicable terms and conditions.
Ahmed Abdul Wasey
Managing Editor, Eat ‘N Stays
Ahmed Abdul Wasey is the Managing Editor in Eat ‘N Stays, overseeing all editorial coverage of travel, hospitality, and food across Saudi Arabia and the wider Gulf region. He sets the publication’s editorial direction and reviews coverage across hotels, restaurants, tourism, cruise, and industry news before it publishes.
Have a story tip, correction, or question about our coverage? Reach Ahmed directly at pr@eatnstays.com.
