Our Picks
At hotel check-in, breakfast can become a small exercise in persuasion. Having worked in hospitality, I know that the conversation doesn’t always end when the room key is handed over. Sometimes, there’s one more thing to sell: breakfast. The guest has already booked the room, the rate is settled, and they’re probably thinking about getting upstairs. Yet, somewhere between verifying the booking and completing the check-in, there’s an opportunity to convince them that tomorrow morning would be better with breakfast included. I’ve upsold breakfast enough times to know that the approach matters. You don’t necessarily pitch it the same way…
