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As hotels embrace seamless technology, can hospitality remain just as personal? By Fayez Saad Imagine arriving at your hotel after a long flight. Instead of walking towards the reception desk, you receive a notification on your phone. Your room is ready. A digital key appears in the hotel’s app, allowing you to head straight to your room without waiting in line, filling out paperwork, or exchanging a single word with another person. Within minutes, you’re unpacking your suitcase. For many travellers, that sounds like progress. But it also raises an interesting question: if checking into a hotel no longer…














