Riyadh, Saudi Arabia – As the holy month of Ramadan approaches, efforts are accelerating in Makkah and Madinah to develop infrastructure and improve the overall experience of visitors to the Two Holy Mosques, in a season expected to witness the largest number of pilgrims and visitors. In line with this vision, Accor hotels in the two holy cities have implemented a series of renovations and projects aimed at enhancing the experience of their guests with the aim of enriching their spiritual experience and upgrading the services provided.
In a move that enhances the experience of staying in Makkah, Novotel Residences Makkah was recently opened, offering a high-end hospitality experience that combines modern design and ideal comfort. The hotel includes 242 residential units designed with calm colors and modern furniture, providing an ideal environment for families during the holy month of Ramadan, in a comfortable and spiritual atmosphere. The hotel offers its guests a unique experience in the fitness center and spa equipped with the latest technology, where they can regain their energy in the modern gym or enjoy an atmosphere of relaxation and comfort after performing the rituals of Umrah.
Accor Hotels in Makkah, where the city witnesses a crowding of pilgrims and visitors during the Ramadan season, continue their efforts to enhance the quality of accommodation, by implementing extensive renovation projects that include many rooms and suites, in addition to updating public facilities, with the aim of raising the level of comfort and luxury they provide to their guests.
Accor Hotels in Makkah also continue their efforts in the quality of accommodation by implementing renovation projects for many rooms and suites, in addition to updating public facilities, with the aim of raising the level of comfort and luxury they provide to their guests.
Swissotel Al Maqam Makkah witnessed improvements in guest rooms to meet the expectations of visitors, in addition to updating restaurant facilities and elevator systems, to ensure the smoothness and comfort of service during the holy month.
As for Mövenpick Hajar Makkah, it launched an integrated project for a comprehensive renovation of the hotel rooms, the first phase of which was completed, which adds a modern and contemporary touch to the accommodation experience, in addition to opening the main restaurant to increase the capacity.
In turn, Pullman Zamzam Makkah has completed the first two phases of the rooms and suites development project in a move aimed at providing an exceptional accommodation experience overlooking the Holy Mosque.
In a move aimed at facilitating the arrival of its guests, Makkah Clock Royal Tower, a Fairmont Hotel has opened its new entrance dedicated to hotel guests, ensuring a smooth arrival experience, away from congestion, to provide the highest levels of comfort for guests during the peak season.
Accor hotels in Madinah have witnessed similar development projects, as both Pullman Zamzam Madinah and Mövenpick Anwar Madinah have renovated rooms, restaurants and public areas, in addition to updating the Wi-Fi and entertainment systems, reflecting Accor Hotels’ ongoing commitment to improving its services and providing a comfortable environment for guests.
Mövenpick Anwar Madinah has renovated the “Tayba” restaurant and reopened it to guests in October 2024 with a capacity of up to 238 guests and lovers of Far Eastern cuisine. The renovation of “Al Zahra” restaurant will also be completed and will welcome guests starting from the first of Ramadan with a capacity of 320 guests from Indian and Turkish cuisine pioneers.
In this context, Mustafa Manoun, Vice President of Operations at Accor Saudi Arabia, confirmed: “As the largest hotel operator in Makkah and Madinah, with 10 brands, 13 hotels and more than 12,500 rooms, we are keen to enhance all touchpoints with our guests, by enhancing our products, and providing modern designs that meet the expectations of guests, with a special focus on food and beverage experiences as the core of our hospitality. In parallel with these developments, we are continuously investing in raising the efficiency of our teams and developing their skills. As part of our continuous pursuit of innovation and development, we launched the “Accor Makkah-Madinah Portal”, an innovative electronic platform that provides a seamless digital experience, enabling guests to plan their trips, book their stay, and enjoy distinguished services with ease and convenience.” Paul Stevens, Chief Operating Officer, Luxury, Midscale and Economy, Accor Middle East, Africa and Turkey, commented: “Our commitment does not stop at providing a high-end accommodation experience, but extends to empowering national cadres and developing local talent, as we believe that investing in people is the cornerstone of a flourishing hospitality sector. Based on this vision, Accor signed a memorandum of cooperation with the Saudi Ministry of Tourism, and launched the Tamayaz program, which provides specialized training opportunities in various fields, contributing to building a new generation of hospitality professionals. We are proud of our journey in raising the standards of hospitality, and we are committed to continuing to innovate, whether in designing exceptional experiences, empowering local talent, or harnessing technology to provide global services with local standards, reflecting the generosity of Arab hospitality in all its details.”
