LONDON: Pegasus Innovation Lab, which leads Pegasus Airlines’ innovation-driven transformation, has entered into a strategic partnership with Overwatch AI as both a strategic investor and design partner. The collaboration centres on an artificial intelligence-powered platform designed to help pilots, cabin crew and airline operations teams access critical information faster and make more informed operational decisions.
The partnership reflects the growing role of artificial intelligence in aviation, where timely access to accurate information is essential for managing complex, time-sensitive processes. By integrating AI-powered information retrieval into its operations, Pegasus Airlines aims to simplify access to operational knowledge and support greater efficiency across its teams.
How Overwatch AI Supports Airline Operations
Based in Silicon Valley, Pegasus Innovation Lab develops partnerships with the global technology ecosystem on behalf of Pegasus Airlines. Through its collaboration with Overwatch AI, the innovation unit is supporting a platform specifically designed around the practical requirements of airline operations.
Overwatch AI allows airline personnel to retrieve information using natural-language queries rather than searching through multiple documents and information sources manually. The platform supports operational decision-making across several areas, including technical issues, weather assessments, airport requirements and airline-specific procedures.
Pegasus Airlines has already begun actively using the platform within its operations. This early adoption enables the airline to apply the technology in real operational settings while working with Overwatch AI to shape its development around the needs of aviation professionals.
The natural-language approach is intended to make relevant information easier to find, particularly when teams need to assess operational conditions or consult specific requirements within limited timeframes.
Overwatch AI Partnership Focuses on Operational Efficiency
The platform was developed by Overwatch AI, founded by former airline pilot Leo Kotil and technology entrepreneur Nikita Kaeshko. Its development combines aviation experience with technology expertise to address the challenges airline teams face when accessing and interpreting operational information.
According to the announcement, the platform is currently used across approximately 30,000 flight operations globally each month. This existing usage highlights its application in supporting airline workflows and improving access to operational knowledge.
For airlines, operational efficiency depends on several interconnected factors, including coordination between teams, access to relevant documentation and the ability to respond to changing conditions. A platform that brings essential information within easier reach can help reduce the time spent navigating different sources and allow personnel to focus more effectively on their responsibilities.
However, AI is intended to support professional judgement rather than replace the expertise of pilots, cabin crew or operations specialists. In aviation, where decisions can have significant safety implications, the reliability of information and the appropriate use of technology remain essential considerations.
Pegasus Airlines’ Digital Transformation Strategy
The partnership also reflects Pegasus Airlines’ broader focus on digitalisation and innovation. Through Pegasus Innovation Lab, the airline is working with technology companies to explore solutions that can improve operational processes and strengthen its digital capabilities.
By participating as both an investor and a design partner, Pegasus Innovation Lab is taking an active role in the development of Overwatch AI. This arrangement provides an opportunity for the airline to contribute operational insights and help shape a platform intended for use across the aviation industry.
Design partnerships can also help technology developers understand the practical requirements of their users. In airline operations, these requirements may include making complex information accessible, supporting different teams and adapting to the time-sensitive nature of daily flight operations.
As the aviation sector continues to explore artificial intelligence, collaborations between airlines and technology developers are becoming an important route for testing and implementing practical applications.
What Pegasus Airlines Says About Overwatch AI
Commenting on the partnership, Barış Fındık, Chief Technology Officer at Pegasus Airlines, highlighted the importance of digitalisation in achieving operational excellence.
“At Pegasus, we see digitalisation as one of the key foundations of operational excellence. Through this broad collaboration with Overwatch AI, we aim to enable our teams to access critical information more quickly and make more effective decisions across operational processes. We believe the transformation artificial intelligence will bring to aviation operations presents significant opportunities for the industry.”
The statement underlines the airline’s intention to use AI to improve access to information and support decision-making across operational processes.
The Future of AI in Aviation Operations
The collaboration between Pegasus Innovation Lab and Overwatch AI illustrates how airlines are exploring AI beyond customer-facing services. While digital tools are already used in areas such as booking and passenger communication, operational applications can help address the information needs of teams working behind the scenes.
As these technologies develop, their value will depend on how effectively they fit into existing workflows, provide useful information and support the professionals responsible for airline operations. Appropriate oversight, information accuracy and integration with established procedures will remain important to their practical application.
For Pegasus Airlines, the partnership represents another step in its digital transformation strategy. With the platform already in use, the collaboration provides a foundation for exploring how AI-supported access to operational knowledge can contribute to more efficient airline processes.
As the aviation industry continues to evaluate emerging technologies, partnerships such as this one may help demonstrate how AI can support operational teams while keeping professional expertise at the centre of decision-making.
Related reading: IATA WSOC 2026 to Explore the Human Edge in Aviation Safety
Ahmed Abdul Wasey
Managing Editor, Eat ‘N Stays
Ahmed Abdul Wasey is the Managing Editor in Eat ‘N Stays, overseeing all editorial coverage of travel, hospitality, and food across Saudi Arabia and the wider Gulf region. He sets the publication’s editorial direction and reviews coverage across hotels, restaurants, tourism, cruise, and industry news before it publishes.
Have a story tip, correction, or question about our coverage? Reach Ahmed directly at pr@eatnstays.com.
