Lexus Announces The New Safety Connect Services


Lexus today is pleased to announce additional peace of mind to assist when the unexpected occurs. Safety Connect and Service Connect, a suite of available services that help drivers stay secure while on the road, are now available with up to a 10-year trial on select Lexus models. The suite of available Safety Connect services includes 24-hour emergency assistance, 24-hour enhanced roadside assistance, automatic collision notification, and a stolen vehicle locator.  Service Connect offers vehicle health reports and detailed maintenance reminders with the ability to link a preferred Lexus dealer with select Lexus vehicles.

Lexus Safety Connect suite of features includes:

Emergency Assistance (SOS): Whether it’s a health emergency, a traffic accident, or some other urgent situation where help is required, a single press of the Emergency Assistance Button (SOS) can connect you to a 24-hour Safety Connect response center agent. Using the vehicle’s GPS technology, the agent can send emergency services to the vehicle’s location while offering to stay on the line with you until help arrives.

Enhanced Roadside Assistance: With the added benefit of GPS technology, Lexus Enhanced Roadside Assistance makes standard roadside service even more convenient than other services on the market. The Emergency Assistance button can connect drivers with 24/7 Roadside Assistance at no additional cost to provide battery jumpstarts, emergency fuel delivery, tire repair or replacement service, and towing as necessary. In the event of an accidental lockout, users can also use the Lexus app on their smartphones to receive emergency lockout protection assistance.

Automatic Collision Notification: Lexus’ 24-hour Safety Connect response center will automatically be notified in the event of an airbag deployment or severe rear-end collision. The 24-hour response center agent will attempt to speak with the vehicle’s occupants, then notify local emergency services to request dispatch of emergency services to the vehicle’s location.

Stolen Vehicle Locator: Once a police report is filed, the Safety Connect response center can work with police to help track and recover a stolen vehicle using Safety Connects embedded in cellular and GPS technology. The Stolen Vehicle Location system works across the United States.


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